SPM Investment Group is committed to ensuring you receive pre-eminent financial, portfolio and investment advice. If you have a complaint about the service or quality of advice provided to you by a specific SPM representative, you should take the following steps:
1. Contact your specific adviser and tell him or her about the complaint.
2. If your complaint is not satisfactorily resolved within 7 working days, contact SPM Investment Group:
Phone: + 61 7 5479 6808
Post: Compliance Officer
PO Box 233 Maroochydore QLD 4558
We will be happy to resolve your complaint quickly and fairly.
Once we have received your complaint in writing we will firstly acknowledge receipt (within 5 working days) and secondly respond (also in writing) within 30 days. Our response will be compiled in consultation with your adviser and only after thorough investigation of all matters.
After you have received our response, should you not be satisfied you have the right to take the matter and complaint to an external complaints resolution body.
SPM Investment Group is proud to be a member (no. 12736) of the Financial Ombudsman Service Limited ABN 67 131 124 448. You can contact them at the following address:
Financial Ombudsman Service Limited
GPO Box 3
Melbourne VIC 3001
Ph: 1300 78 08 08
Fx: 03 9613 6399